Terms & Conditions

1. Introduction

Welcome to V.K.MAALI JEWELLERS. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or purchasing from our store, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or services.

2. General Terms

V.K.MAALI JEWELLERS ("we," "us," or "our") operates a jewelry retail business located at Dehugaon Road, Pune, Maharashtra, India - 411031. These Terms apply to all visitors, users, and customers who access or use our services.

We reserve the right to update, change, or replace any part of these Terms at any time. Your continued use of our services following the posting of any changes constitutes acceptance of those changes.

3. Product Information and Pricing

3.1 Product Descriptions

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, images, or other content are accurate, complete, reliable, current, or error-free.

3.2 Pricing

• All prices are displayed in Indian Rupees (INR)
• Prices are subject to change without notice
• Gold and diamond prices may fluctuate based on market rates
• Making charges and applicable taxes will be clearly communicated
• We reserve the right to correct pricing errors

3.3 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

4. Purchases and Payment

4.1 Payment Methods

We accept various payment methods including cash, credit/debit cards, digital payments, and bank transfers. All transactions are processed securely.

4.2 Payment Terms

• Full payment is required at the time of purchase
• For custom orders, advance payment may be required
• Payment receipts will be provided for all transactions
• We do not store credit card information

4.3 Order Confirmation

Once your order is confirmed, you will receive a receipt with full details of your purchase. Please verify all information before completing the transaction.

5. Jewelry Certification and Hallmarking

• All gold jewelry is BIS hallmarked as per Indian standards
• Diamond jewelry comes with authenticity certificates from recognized labs
• Certificates and hallmarking documentation will be provided with your purchase
• We guarantee the authenticity of all our products

6. Exchange and Return Policy

Please refer to our separate Refund & Cancellation Policy for detailed information about exchanges and returns. Key points include:

• Exchange is subject to inspection and approval
• Original purchase receipt must be presented
• Jewelry must be in original condition
• Making charges may be deducted on exchanges
• Custom-made jewelry may not be eligible for return

7. Custom Design Services

7.1 Design Process

Our custom design service allows you to create unique jewelry pieces. The process includes consultation, design approval, and crafting.

7.2 Custom Order Terms

• Design approval is required before production begins
• Advance payment (typically 50%) is required for custom orders
• Production time varies based on design complexity
• Custom-made items may not be eligible for return or refund
• We reserve the right to refuse custom design requests

8. Gold Exchange Program

Our gold exchange program allows you to exchange old gold jewelry for new pieces:

• Gold will be valued based on current market rates
• Purity will be tested and verified
• Exchange value will be clearly communicated
• Making charges from old jewelry are not refunded
• Exchange is subject to store policies and approval

9. Warranty and Repairs

9.1 Warranty

We provide warranty on manufacturing defects. The warranty does not cover:

• Normal wear and tear
• Damage due to misuse or negligence
• Repairs done by third parties
• Loss of stones or parts due to improper handling

9.2 Repair Services

We offer repair services for jewelry. Repair costs will be assessed and communicated before work begins. Original purchase from our store is not mandatory for repair services.

10. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of V.K.MAALI JEWELLERS and is protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without written permission.

11. Limitation of Liability

V.K.MAALI JEWELLERS shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the product in question.

12. User Conduct

When using our website or services, you agree not to:

• Provide false or misleading information
• Engage in fraudulent activities
• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Attempt to gain unauthorized access to our systems

13. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Dispute Resolution

Any disputes arising from these Terms or your use of our services will be governed by the laws of India. The courts of Pune, Maharashtra shall have exclusive jurisdiction over any disputes.

15. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, or government actions.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.